🚨 Real Update From Real People (AKA: Why We're Not Shipping Yet)🚨

Hey friends — this is the update we hoped we'd never have to write. But if you've been wondering why your order hasn't shipped yet, or what's going on behind the scenes, here's the truth. Raw, unfiltered, and straight from us.

🤝 It Started With a Promise — and a Plan

A few months ago, we partnered with a co-manufacturer (co-man) whose job was to help us scale production of our 0-calorie, 0-carb loaded teas. They gave us a timeline: production would be wrapped by the first week of May, so we launched presales full of excitement and trust in that promise.

We hustled hard for a month and a half, built the hype, and set a ship date of May 15.

But as that date got closer, we started to worry. We kept asking for updates. We were told everything was “on track.” But on May 9th, they dropped a bomb: they forgot to order a key ingredient — and blamed us. We scrambled to order what was missing.

Then came tariff issues, which delayed the specialty ink needed for our printed packets. At the time, the ingredient and the ink were arriving on similar timelines, so we made the call to publicly blame the printer delay — because frankly, the other part was just embarrassing.

🥃 Then Came June 5th…

With everything “back on track”, we reset our ship date to June 5. We were told — and even shown in writing — that we’d have all 800,000 units done by then. That promise — firm, repeated, and in writing — gave us the confidence to rally our team, gear up for launch, and most importantly, give you our word.

Then last Friday, we finally got on a call with the co-man, the actual manufacturer, and the shipper — and everything unraveled. The timelines we’d been working from? Not real. The commitments? Never clearly communicated to the people actually doing the work. And worst of all, the truth had been sitting there while we were out here making plans, launching marketing, selling with confidence — based entirely on what we were told.

They didn’t just drop the ball — they handed us a story that sounded smooth and simple: “As soon as the ingredients arrive, production will be fast — a few days, maybe.” We believed it. We acted on it. We built everything around that. But on that call, the manufacturer and shipper made it painfully clear: that was a bald-faced lie. Production wasn’t going to be a few days. It was going to be a real, multi-week process — and they had no idea why we weren’t already told that.

We can’t overstate how much this hurt. If we had known the real schedule — the one the co-man 'partner' didn't reveal to us on May 6th — we would have done things very differently. Our presale approach, our shipping timelines, our emails, our marketing, even how we managed your expectations — all of it would have reflected the real deal, not the story we were sold.

We didn’t mislead anyone on purpose. We didn’t hide anything. We made promises based on the promises that were made to us. That’s what hurts the most.

None of this means anything... and really we could fabricate an image, and more than likely some of you are gonna think that anyway. Regardless~ We Can Bring Receipts

This is an email from the mfg to the co-man and it's very clear. We could have done so much differently with this info... the outrage we have is more than you can imagine on your behalf.

The Email We Should Have Gotten (but we didn't)

🔍 Find Your Place In Line

Checking your place in line...

We're New. We're Learning. We're Not Perfect — But We're Real.

We exploded faster than expected. We're not a mega corporation — just a passionate, caffeine-fueled team doing our best to keep up. Our teas are still fire. Our hearts are still in it. And our commitment to you hasn't changed.

Thanks for giving us grace. And if not, we understand that too.

– Alicia, Marie, Mark & Team TLTS 💖

Checking your place in line...

Checking your place in line...