Where the heck is my order?
🚨 A Real Update From Real People (AKA: Why We're Not Shipping Yet)
Hey friends — this is the update we hoped we'd never have to write. But if you've been wondering why your order hasn't shipped yet, or what's going on behind the scenes, here's the truth. Raw, unfiltered, and straight from us.
🤝 It Started With a Promise — and a Plan
A few months ago, we partnered with a co-manufacturer (co-man) whose job was to help us scale production of our 0-calorie, 0-carb loaded teas. They gave us a timeline: production would be wrapped by the first week of May, so we launched presales full of excitement and trust in that promise.
We hustled hard for a month and a half, built the hype, and set a ship date of May 15.
But as that date got closer, we started to worry. We kept asking for updates. We were told everything was “on track.” But on May 9th, they dropped a bomb: they forgot to order a key ingredient — and blamed us. We scrambled to order what was missing.
Then came tariff issues, which delayed the specialty ink needed for our printed packets. At the time, the ingredient and the ink were arriving on similar timelines, so we made the call to publicly blame the printer delay — because frankly, the other part was just embarrassing.
🥃 Then Came June 5th…
With everything “back on track”, we reset our ship date to June 5. We were told — and even shown in writing — that we’d have all 800,000 units done by then. That promise — firm, repeated, and in writing — gave us the confidence to rally our team, gear up for launch, and most importantly, give you our word.
Then last Friday, we finally got on a call with the co-man, the actual manufacturer, and the shipper — and everything unraveled. The timelines we’d been working from? Not real. The commitments? Never clearly communicated to the people actually doing the work. And worst of all, the truth had been sitting there while we were out here making plans, launching marketing, selling with confidence — based entirely on what we were told.
They didn’t just drop the ball — they handed us a story that sounded smooth and simple: “As soon as the ingredients arrive, production will be fast — a few days, maybe.” We believed it. We acted on it. We built everything around that. But on that call, the manufacturer and shipper made it painfully clear: that was a bald-faced lie. Production wasn’t going to be a few days. It was going to be a real, multi-week process — and they had no idea why we weren’t already told that.
We can’t overstate how much this hurt. If we had known the real schedule — the one the co-man 'partner' didn't reveal to us on May 6th — we would have done things very differently. Our presale approach, our shipping timelines, our emails, our marketing, even how we managed your expectations — all of it would have reflected the real deal, not the story we were sold.
We didn’t mislead anyone on purpose. We didn’t hide anything. We made promises based on the promises that were made to us. That’s what hurts the most.
None of this means anything... and really we could fabricate an image, and more than likely some of you are gonna think that anyway. Regardless~ We Can Bring Receipts
This is an email from the mfg to the co-man and it's very clear. We could have done so much differently with this info... the outrage we have is more than you can imagine on your behalf.
The Email We Should Have Gotten (but we didn't)
🛠️ What We're Doing to Fix It (And What Happens Next)
- Demanding Written Proof, Not Just Promises: Our partners now provide step-by-step production schedules—no more “handshakes.”
- Direct Involvement: Mark, Alicia, Marie, and Kris are on every weekly manufacturing and shipping call. No info gets lost in translation.
- Public Transparency: We update this page the moment we get new info—good, bad, or ugly.
- Customer Support Overhaul: We’re adding staff, training them directly, and refund requests are processed within one business day.
- Safer Presale Policies: From now on, we only promise ship dates once we have written, confirmed production milestones. No more relying on “it should be ready soon.”
- Accountability & Receipts: We save and share every critical document, timeline, and partner promise—so you can see the same truth we see.
- Open Door Policy: If you want to talk to a real person, you can ask for Mark, Alicia, or Marie by name in chat. We’re listening.
If you have questions or want to see receipts, just ask.
📣 Latest Updates
🗓️ June 7: Batch 1 is ready for production — first shipments expected to go out by end of next week!
📦 Status: 13 flavors are prioritized for fulfillment. These are the top sellers so that we can get the most orders out the fastest. Customers can now choose an alternate flavor or wait. More details on the 'skip-the-line' options coming soon. (Hint: You have many choices)
📣 Reminder: Refunds are always available. Just reach out via the help button in the bottom corner. 💖 Please remember, I know you are angry and we do not blame you. Be angry with us. But pretty please, don't be ugly to the poor people working that chat responses. They get paid by the hour too :(
📋 Plan: Alicia, Marie, and Kris working on Customer Service and Refunds. Mark working on website updates and open communication. Marketing team is doing their best...
🗓️ June 8: Batch 1 is ready for production — first shipments expected to go out by end of next week! No changes to information here as its a weekend.
📦 Status: 13 flavors are prioritized for fulfillment. These are the top sellers so that we can get the most orders out the fastest. Customers that ordered flavors not on the list are in the last group as we changed the names of some flavors before we had the truth about how things will ship.
📣 Reminder: Refunds are always available. Just reach out via the help button in the bottom corner. 💖 We recognize that an email has not gone out but the this page looks great and is full of useful information. It is coming. Mark barely knows how to make the page look like it looks with the working tools, but he is doing his best. Please, a little grace when things are acting... wonky. The email is coming (Once Mark figures out how to send it)
📋 Plan: Alicia, Marie, and Kris working on Customer Service and Refunds while also juggling mom and dad responsibilities on the weekend. Mark working on website updates and learning how to send a mass email to all customers. Marketing team is off on the weekends! Enjoy Guys!
We update this section as soon as we know more. Thank you for your patience! ✨
🔍 Find Your Place In Line
This number can be found on your E-mail confirmation.
This tool is a work in progress, and your place in line may shift as data is finalized.
If your order number isn't found, double-check for typos or try copy-paste from your order confirmation.
If it still doesn't work, your order may have a different status (like a manual or mystery box order) and may not appear here yet.
Since this is a work in progress, feel free to message us on this page for a more accurate update on when your order will ship!
🎉 Flavor Release Schedule
- Bahama Mama
- Cupid Shuffle
- Fruit Rollup
- Betty White
- Happy Camper
- Candy Crush
- Blue Hawaiian
- Captain USA
- Pumba
- Hello Sunshine
- Electric Lemonade
- Coco Watermelon
- Bob Marley
- Gummie Bear
- Miami Vice
- Fun Dip
- Cindy
- Pink Power
- Mermaid
- Paradise Mango
- Frog Spit
- Hippie Juice
- Lexi
- Malefiftycent
- Jolly Rancher
- Wave Runner
- Lollipop
- Watermelon Krawl
- GOAT (Monkey Juice)
- Marky Sharky (Red High Heel)
- Queen Cuppie (Queen)
- Lucy LU (Desert Rose)
- Lex Hex (Unicorn)
- Cherry Bomb (Gryffin)
- Maira Lies (Margarita)
- Rage Pop (Hulkie)
- OK Boom (Spring Fever)
- Sassy Sissy (Cucumber Watermelon)
- G Floppin (Grinchy)
- Tootsie (Wonder Woman)
✨ Need a Refund?
then click \"I would like a refund\" and a team member will help as soon as possible!
- Refunds are always available. If you request one, we process it through Shopify within 1 business day.
- Refunds are issued back to your original payment method (credit card, Shop Pay, etc.).
- After we process the refund, Shopify sends you an email confirmation right away.
- Banks and credit cards usually show your refund in 3–5 business days.
- Some banks (especially smaller ones, or pre-paid cards) may take up to 10 business days.
- If you paid with Shop Pay, Apple Pay, or PayPal, those processors may be even faster.
We're New. We're Learning. We're Not Perfect — But We're Real.
We exploded faster than expected. We're not a mega corporation — just a passionate, caffeine-fueled team doing our best to keep up. Our teas are still fire. Our hearts are still in it. And our commitment to you hasn't changed.
Thanks for giving us grace. And if not, we understand that too.
– Alicia, Marie, Mark & Team TLTS 💖